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  1. #1
    Junior Member
    Join Date
    Jan 2013
    Posts
    18

    Default Partypoker missing some hands

    i got a problem my HEM is not importing all hands
    sometimes the HUD doesnt even load on sometables

    and i am sure not all hands are imported because i have different balance in cashier and some hands after they are finished i cannot see the in HEM

    they are hands from tables on which HUD is not working

    i also tried hand importing and import the folder where the hands are saved but still didnt import them

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,258

    Default

    Please update to this version
    http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    What is the game type? Please always provide this information.

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

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