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  1. #1
    Junior Member
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    Nov 2017
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    Default Synchronization error

    HM2 installed on two PCs, 1st PC sync through the cloud is fine, the 2nd PC when synchronization fails. Attach a screen shot. Re-installed HM2 on the 2nd PC and even re-installed Windows 7, did not help.hm2.jpg

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
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    17,668

    Default

    Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)

    If you continue to have problems, try the following:

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

    If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

    Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work?

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Nov 2017
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    3

    Default

    I have the same problem.
    Both PCs have Windows 7, one 32bit and the other 64bit.
    The synchronization error occurs in 64bit.
    Attached Images Attached Images

  4. #4
    HM2! udbrky's Avatar
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    Jul 2008
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    Default

    Did you try the above? Have you tried using 2 64-bit or 2 32-bit?
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    Nov 2017
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    1

    Default Sync Error

    #HM Cloud #HM Sync #GenericBatch #GenericBatchWrapper #BATCH_DATA

    I'm trying to move the database to another computer and get this error. What is it?

    z16.jpg

  6. #6
    Junior Member
    Join Date
    Nov 2017
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    3

    Default

    Hi ...

    I tried performing the procedure on 64bit. When trying to synchronize, he made the downloads and after that the same error occurred.

    Just to be clear, I use HM in 2 win7, 1 32bit and 64bit other stations.
    The error is occurring on the 64-bit station.

  7. #7
    Junior Member
    Join Date
    Nov 2017
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    3

    Default

    Eu uso a sincronização nessas computadores desde fevereiro e sempre funcionou normalmente.

  8. #8
    Junior Member
    Join Date
    May 2010
    Posts
    22

    Default

    I have the same issue too.I tried to delete, vacuum on both computers along with the cloud database and it did not help.
    Last edited by aqvito; 12-01-2017 at 07:37 AM.

  9. #9
    Junior Member
    Join Date
    Oct 2010
    Posts
    7

    Default Sync error

    Hello all,

    Here is my bug, no successfull sync since I had this:

    hm2_sync_error.JPG

    Regards,

  10. #10
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,668

    Default

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

    You can help us by doing the following:

    Does Poker Training, Poker Videos, Learn Poker From Poker Training Videos work for you?

    If you continue to have problems please go to this page - What is my IPv6 Address? - and send us the ipv4 address along with your city/timezone and the approximate time/date you were attempting to login.

    1. Go to - https://www.measurementlab.net/tests/ndt/
    2. Click 'start' in flash version
    3. after it is done, click on 'details'. then 'ctrl+a' to select all text. copy and paste it into text file and attach it to the email/ticket.
    4. DO NOT post these results to forums or anywhere public

    and....

    A - Start > Search > cmd > right-click > run as admin

    tracert -w 2000 www.holdemmanager.com>>C:\tracert.txt

    B - Then attach that C:\tracert.txt file to an email and send it via the 'Contact Support' link here - https://support.holdemmanager.com/
    Regards udbrky (Chris)

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