Hm2 stuck at loading hands.

[pimp]

Hello, as in the title, HM2 is stuck at "preloading hands", killing the process and starting HM2 again helped, at least at the beginning, a few days ago it neeeded more and more restarts. Now sometimes I need to do it like.. 10 times or more. Backing up settings and restarting them to default does help but when I restore these settings with backed up, it happens again. I don't want to set everything, including HUD, manually and I want to make it work properly. Is there any way to make it work without losing all the settings?

[udbrky]

Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

This could be caused by cultural conflicts in the software. You will just need to reset the culture info.

1) Please open Windows control panel.
2) Open Region-Language
3) Change your region to English (United States)
4) Change your location to United States

Afterwards, you can set it back to your standard setting.

Please close HM2. Follow this FAQ guide to run maintenance on the database through PGAdminIII:

Hold'Em Manager 2 FAQs - Poker Software :: Vacuum Analyze Database

[pimp]

Both done, it didn't help.

[udbrky]

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com