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  1. #1
    Junior Member
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    Aug 2017
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    Bellevue, WA
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    Question Error when clicking on the pencil icon in Hand Replayer to add hand notes

    Hi,

    I am running HM 2 on a windows 10 system. When I open a hand in the hand replayer, I can replay the hand without problems. However when I click on the pencil icon to add notes for the hand (not the player) the replayer window locks up and so does the HM2 window. When I try to click on either windows 10 plays a tone indicating I can't activate the window. I have to do a CTRL+ALT+DELETE and then use the Task Manager to exit HM2. I tried closing it in the windows bar but it wasn't successful.

    I checked for HM2 updates and it indicated that I am running the latest version.

    Any insights would be appreciated.

    Pete

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
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    17,504

    Default

    Please see our reply to your email.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Oct 2017
    Posts
    1

    Default Having the same issue

    Quote Originally Posted by udbrky View Post
    Please see our reply to your email.
    Could you share the solution?

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
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    17,504

    Default

    Please close HM2 and delete the files in the following folder:

    C:\Users\UserName\AppData\Roaming\HoldemManager\Co nfig\Replayer

    If you can't see it, turn off the windows option that is hiding that directory. FAQ - Hold'em Manager (HM1) Poker Tracking Software :: How to See Hidden Files in Windows

    If you continue to have problems: Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    Also export at least one hand from the right-click menu in the reports that causes this and zip/attach that exported hand.


    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    What are your antivirus and firewall?

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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