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  1. #1
    Junior Member
    Join Date
    Apr 2017
    Posts
    4

    Default HM2 Tournament Summary not displaying finishes correctly

    My tournament summaries are currently having issues regarding net winnings. Eventhough it knows I did not win the tournament, if I make it ITM it will register it as a 1st place finish. When I edit the tournament it does show my actual finishing place but for some reason my winnings just aren't being recorded correctly.

    Been going on for a while now and I've just edited it before this but it can't keep happening otherwise the software isn't really doing it's job.

    Let me know if you guys require any of my hand or tournament histories.

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,877

    Default

    Which site or sites are you experiencing this issue with?


    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - Hold'Em Manager 2 FAQs - Poker Software :: Reports / Tournaments/ Tournament/ Tournament Editor


    If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, using the 'Contact Support' link.


    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.


    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

  3. #3
    Junior Member
    Join Date
    Apr 2017
    Posts
    4

    Default

    I'm on Pokerstars actually.

  4. #4
    Junior Member
    Join Date
    Apr 2017
    Posts
    4

    Default

    Okay creating a new database and importing all previous hands seems to have solved the issue. Will update if the issue arises again.

  5. #5
    Junior Member
    Join Date
    Apr 2017
    Posts
    4

    Default

    Okay the issue happened again. Had to recreate my DB again and the results show accurately now. I've contacted support and provided everything required, awaiting for reply now.

  6. #6
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,877

    Default

    Someone will follow up with your support ticket via email soon, if they haven't already.

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