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  1. #1
    Senior Member
    Join Date
    Feb 2010
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    102

    Default 888 NJ Updated Client, HUD Not Working Now

    I can't seem to figure out the problem, I have went into site settings and removed the import folders then re added the correct one.

    I have checked to make sure the files are located there, and they are.

    Maybe the file format has changed? Here is an example of one. Thanks for the help.

    #Game No : 483567194
    ***** 888poker NJ Hand History for Game 483567194 *****
    $0.25/$0.50 Blinds No Limit Holdem - *** 09 04 2017 22:49:12
    Table Belleville Turnpike Bridge 6 Max (Real Money)
    Seat 2 is the button
    Total number of players : 6
    Seat 1: ant812 ( $32.66 )
    Seat 2: maximus2380 ( $99.96 )
    Seat 4: GForce78NJ ( $78.76 )
    Seat 6: Hero ( $50 )
    Seat 7: Beaps ( $53.87 )
    Seat 9: 6983dknj ( $25.83 )
    GForce78NJ posts small blind [$0.25]
    Hero posts big blind [$0.50]
    ** Dealing down cards **
    Dealt to Hero [ 4h, 8c ]
    Beaps folds
    6983dknj calls [$0.50]
    ant812 calls [$0.50]
    maximus2380 folds
    GForce78NJ calls [$0.25]
    Hero checks
    ** Dealing flop ** [ 8d, Ad, Qs ]
    GForce78NJ checks
    Hero checks
    6983dknj checks
    ant812 bets [$2]
    GForce78NJ folds
    Hero folds
    6983dknj folds
    ** Summary **
    ant812 did not show his hand
    ant812 collected [ $1.89 ]

  2. #2
    HM2! udbrky's Avatar
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    16,769

    Default

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

  3. #3
    Senior Member
    Join Date
    Mar 2010
    Posts
    102

    Default

    Quote Originally Posted by udbrky View Post
    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Two Plus Two Poker Forums - View Single Post - **The New and Official 888poker (ROW) Players' Thread**

    no more hand histories for 888 nj it seems.

    they emailed me this.. So nomore importing hands?
    Dear Patrick,

    Thank you for contacting us. My name is Sheneka and I will be assisting you today.

    Patrick, I am following up from our live chat yesterday regarding saving your hand history.

    With the new upgrade the option to save hand history will no longer be available.

    We sincerely apologize for any inconvenience caused and thank you for your patience and understanding in this matter.

    Sincerely,

    Sheneka R.
    Member Support Representative

  4. #4
    HM2! udbrky's Avatar
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    Can you confirm that they are not saving?
    Regards udbrky (Chris)

  5. #5
    Senior Member
    Join Date
    Feb 2010
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    Default

    Quote Originally Posted by udbrky View Post
    Can you confirm that they are not saving?
    I can confirm hh files ARE saving to the correct location, but their format has changed slightly so hem isn't able to read them.

  6. #6
    Member
    Join Date
    Sep 2008
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    38

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    The HH are saving now, but the format is changed so the HUD/import doesn't work. Please fix it as soon as you can!

    THanks,
    Jason

  7. #7
    Senior Member
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    Default

    Started saving today. No HUD though.

  8. #8
    HM2! udbrky's Avatar
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    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.
    Regards udbrky (Chris)

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