WSOP Snap Hand Import Error
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  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    2

    Default WSOP Snap Hand Import Error

    Hi,

    Hand importing was working fine up until an hour ago.

    This is the error from the log.

    02:56:44.330 [PreProcessHands:16 - Hands.ProcessFileOrPart] [[General] ] Error->CouldNotBeParsed: Index was outside the bounds of the array.

    I'm running the latest version of HEM2.

    Thanks

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

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