Hud not showing on Reg tables

[jimmydu]

Hello!

I have had issues with my hud lately as it was not saving all the hands I was playing during a session. So for example at the end of a session my hem was showing I lost X amount but I actually won Y amount. So need to make pokerstars send me my hand history to make sure I have every hand I played. I looked on your site and it said that I could maybe change folder destination which I did but ever since then my hud is not showing on any reg tables. It's showing on my zoom tables tho.

Also when I go into site setup into Hem2 theres a little yellow triangle with an exclamation point next to the stars icon and it says that it might not be saving every hand from pokerstars.

PLease let me know what to do!

Thank you

[udbrky]

Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

Please also note that Play money tables are not supported.

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - Hold'Em Manager 2 FAQs - Poker Software :: What can be done if the HUD does not work?

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.