It seems like this is actually an ACR problem, so I will understand if you guys can't fix this, but I'm hoping =)
Occasionally, hands are not imported and show up as an error. When I review the hand in HEM 2, it will appear to be because one of the player's names just doesn't exist in the HH. It seems to be whenever there's a new player at the table, and it seems to affect that player. For example, in this HH, avetti is a new player:
Game started at: 2017/1/21 20:37:56
Game ID: 825589922 0.05/0.10 (PRR) Dobhar-chu - 17 (Hold'em)
Seat 1 is the button
Seat 1: Rackz (15.95).
Seat 2: duecesfull123 (10).
Seat 3: IluvUQ (4.15).
Seat 5: airwave16 (23.57).
Seat 6: GhorL (10).
Seat 4: avetti (9.42).
Player duecesfull123 has small blind (0.05)
Player IluvUQ sitting out
Player has big blind (0.10)
Player duecesfull123 received a card.
Player duecesfull123 received a card.
Player airwave16 received card: [9d]
Player airwave16 received card: [8d]
Player GhorL received a card.
Player GhorL received a card.
Player Rackz received a card.
Player Rackz received a card.
Player airwave16 raises (0.30)
Player GhorL folds
Player Rackz folds
Player duecesfull123 calls (0.25)
Player calls (0.20)
*** FLOP ***: [7d 2d 8s]
Player duecesfull123 checks
Player checks
Player airwave16 bets (0.60)
Player duecesfull123 raises (2.40)
Player folds
Player airwave16 allin (22.67)
Player duecesfull123 allin (7.30)
Uncalled bet (13.57) returned to airwave16
*** TURN ***: [7d 2d 8s] [7c]
*** RIVER ***: [7d 2d 8s 7c] [6c]
------ Summary ------
Pot: 19.29. Rake 0.77. JP fee 0.24
Board: [7d 2d 8s 7c 6c]
Player Rackz does not show cards.Bets: 0. Collects: 0. Wins: 0.
*Player duecesfull123 shows: Full House (2/7) [2s 2c]. Bets: 10. Collects: 19.29. Wins: 9.29.
Player IluvUQ does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player airwave16 shows: Two pairs. 8s and 7s [9d 8d]. Bets: 10. Collects: 0. Loses: 10.
Player GhorL does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player does not show cards.Bets: 0.30. Collects: 0. Loses: 0.30.
Game ended at: 2017/1/21 20:39:8
As you can see, his name shows up for the seat, but after, there's just blank space wherever his name should have an action. I've checked the HH that ACR saves on my computer and they have the same problem, so it looks like it's a saving issue.
Strangely enough, if I open the same HH in the ACR replayer, it looks fine:
Game started at: 2017/1/21 20:37:56
Game ID: 825589922 0.05/0.10 (PRR) Dobhar-chu - 17 (Hold'em)
Seat 1 is the button
Seat 1: Rackz (15.95).
Seat 2: duecesfull123 (10).
Seat 3: IluvUQ (4.15).
Seat 5: airwave16 (23.57).
Seat 6: GhorL (10).
Seat 4: avetti (9.42).
Player duecesfull123 has small blind (0.05)
Player IluvUQ sitting out
Player avetti has big blind (0.10)
Player duecesfull123 received a card.
Player duecesfull123 received a card.
Player airwave16 received card: [9d]
Player airwave16 received card: [8d]
Player GhorL received a card.
Player GhorL received a card.
Player Rackz received a card.
Player Rackz received a card.
Player airwave16 raises (0.30)
Player GhorL folds
Player Rackz folds
Player duecesfull123 calls (0.25)
Player avetti calls (0.20)
*** FLOP ***: [7d 2d 8s]
Player duecesfull123 checks
Player avetti checks
Player airwave16 bets (0.60)
Player duecesfull123 raises (2.40)
Player avetti folds
Player airwave16 allin (22.67)
Player duecesfull123 allin (7.30)
Uncalled bet (13.57) returned to airwave16
*** TURN ***: [7d 2d 8s] [7c]
*** RIVER ***: [7d 2d 8s 7c] [6c]
------ Summary ------
Pot: 19.29. Rake 0.77. JP fee 0.24
Board: [7d 2d 8s 7c 6c]
Player Rackz does not show cards.Bets: 0. Collects: 0. Wins: 0.
*Player duecesfull123 shows: Full House (2/7) [2s 2c]. Bets: 10. Collects: 19.29. Wins: 9.29.
Player IluvUQ does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player airwave16 shows: Two pairs. 8s and 7s [9d 8d]. Bets: 10. Collects: 0. Loses: 10.
Player GhorL does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player avetti does not show cards.Bets: 0.30. Collects: 0. Loses: 0.30.
Game ended at: 2017/1/21 20:39:8
So yeah, this looks like it's really an ACR problem and not an HEM problem, but does anyone know how to fix this or is there a workaround you guys can do? Thanks.