literate-perfunctory
Poker Software
Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Junior Member
    Join Date
    Jun 2011
    Location
    Brazil
    Posts
    8

    Default HM2 crashing in the middle of the session

    that's it: the hud stop working, hm2 stop importing hands...

    and when i try to reopen it, it does not open! the only solution is restart the pc.

    i'm using windows10.
    Last edited by _pinhero; 11-30-2016 at 06:03 PM.

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,874

    Default

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Please give HoldemManager and your site(s) Administrator rights - Hold'Em Manager 2 FAQs - Poker Software :: Run .exe Files As Administrator (Windows Vista/7 & 8)


    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send a HM2 log file as well.


    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

  3. #3
    Junior Member
    Join Date
    Jun 2011
    Location
    Brazil
    Posts
    8

    Default

    Ticket #257563 submitted!

  4. #4
    Junior Member
    Join Date
    Jun 2011
    Location
    Brazil
    Posts
    8

    Default

    I did everything as you told me and the problem persists.
    what else can we do?

    HM3 is too far from launch? :/

  5. #5
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    16,896

    Default

    Please follow the last half of the post and send in the files, including a link to this thread.
    Regards udbrky (Chris)

  6. #6
    Junior Member
    Join Date
    Jun 2011
    Location
    Brazil
    Posts
    8

    Default

    i've already send it.
    it's up to you accept the post.

  7. #7
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    16,896

    Default

    Don't post log files in the forum ever.

    Please do as the post said and create a ticket and send it in.
    Regards udbrky (Chris)

  8. #8
    Junior Member
    Join Date
    Jun 2011
    Location
    Brazil
    Posts
    8

    Default

    Ticket #270937

  9. #9
    Junior Member
    Join Date
    Jun 2011
    Location
    Brazil
    Posts
    8

    Default

    hey, guys. you're not helping me here.
    I did as you told me and I still can't use my HM2 properly. getting really sick of this mess...

    If I don't get a real solution soon, I'll buy another software like PT4 or H2N.

    HM3 experiences the same problems?

  10. #10
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,874

    Default

    Please follow the instructions in T270937 and if it doesn't help send us a new set of logs as instructed in that ticket. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

    I can give you a HM3 Beta trial license when you send us the new logs, just make sure to mention that I offered you a HM3 trial license on the forums so the ticket gets assigned to me.

Page 1 of 2 12 LastLast

Similar Threads

  1. Popups lagging in middle of session
    By Koovoon in forum General Support
    Replies: 4
    Last Post: 04-26-2014, 08:20 PM
  2. Aero Turn off in middle of a session
    By khrristian18 in forum General Support
    Replies: 1
    Last Post: 03-13-2014, 06:20 PM
  3. iPoker HUD stops working in middle of session
    By Bazzer in forum Manager General
    Replies: 2
    Last Post: 02-13-2011, 01:56 PM
  4. Middle of session, all stats in wrong place
    By mrpoopoo in forum Manager General
    Replies: 2
    Last Post: 11-17-2010, 02:09 PM
  5. HM stops importing hands in the middle of session.
    By Sneaky in forum Manager General
    Replies: 1
    Last Post: 01-31-2009, 10:56 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •