HM2 crashing in the middle of the session

[_pinhero]

that's it: the hud stop working, hm2 stop importing hands...

and when i try to reopen it, it does not open! the only solution is restart the pc.

i'm using windows10.

[fozzy71]

Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

Please give HoldemManager and your site(s) Administrator rights - Hold'Em Manager 2 FAQs - Poker Software :: Run .exe Files As Administrator (Windows Vista/7 & 8)


If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send a HM2 log file as well.


When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

[_pinhero]

Ticket #257563 submitted!

[_pinhero]

I did everything as you told me and the problem persists.
what else can we do?

HM3 is too far from launch? :/

[udbrky]

Please follow the last half of the post and send in the files, including a link to this thread.

[_pinhero]

i've already send it.
it's up to you accept the post.

[udbrky]

Don't post log files in the forum ever.

Please do as the post said and create a ticket and send it in.

[_pinhero]

Ticket #270937

[_pinhero]

hey, guys. you're not helping me here.
I did as you told me and I still can't use my HM2 properly. getting really sick of this mess...

If I don't get a real solution soon, I'll buy another software like PT4 or H2N.

HM3 experiences the same problems?

[fozzy71]

Please follow the instructions in T270937 and if it doesn't help send us a new set of logs as instructed in that ticket. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

I can give you a HM3 Beta trial license when you send us the new logs, just make sure to mention that I offered you a HM3 trial license on the forums so the ticket gets assigned to me.