checkpoint request failed error when creating HM2 database on initial setup

[luckylucky]

I have tried to install HM2 a few times today, I haven't used it in quite a while as had been using PT4. I already have PostgreSQL installed. Windows 10 operating system. Anyway when I go through the setup wizard and try to create the default Holdem Manager 2 database I receive an error saying 'checkpoint request failed'

[udbrky]

Make sure that you are using the correct password, as PT uses dbpass and we use postgrespass.

Please see the FAQ below for a resolution to any PostgreSQL password issues
Hold'Em Manager 2 FAQs - Poker Software :: Password Issues (PostgreSQL)

Make sure that the permissions are set correctly on the folders as well.

Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

And try restarting the Postgres service.

[luckylucky]

The password thing wasn't an issue as I changed it to the one used for PT4. I tried all the permission suggestions in the link you provided but I still get the same problem.

[udbrky]

I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.

[Ishikawa]

What is SQL version do you use? 9.0 x64?

[luckylucky]

9.3 x64

[Ishikawa]

Seems like you have this message because you use 64-bit version of SQL. The easiest way to fix this issue is install 32-bit version of SQL on another port and use it for HM only.

[luckylucky]

I installed 9.3 32 bit version. It progresses further but then I get the following error
hm2setup-error.jpg

[fozzy71]

I installed 9.3 32 bit version. It progresses further but then I get the following error

Please see this section of the Windows FAQ and reset your Winsock Adapter.


If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

[Ishikawa]

another possible reason: smth wrong with HDD\SSD. I`d suggest to install Acronis Drive Monitor and check HDD\SSD health.