HUD no working only in Titan UK Speed Poker.
Hello. I trayed everything, evrey your guide from forum and HUD still not working on Speed Poker. I don't have idea why I just change software on Win 10 and it nothing changed. I trayed runing HUD on regular tables and is working well. I sent HUD report and you send me back guide how config my HM2 and pokerroom, I did everything from guide and still not working. Do you have maybe more advice for me. Thanks
If the steps we sent did not help we need you to send the additional feature logging enabled logs and hands/images we requested.
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.
Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
Hello. I sent ticket support number #226018.
I sent logs from HM2, screenshot with active session with clock from poker client and hm2 and my system clock, screen from poker site config in HM2 and orginal hand history. Best Regards
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