problem with ps.it

[LorenzoBattaglia]

are there some problem with the new version of ps.it? my hud doesn't work ... thx you

[udbrky]

Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

Please also note that Play money tables are not supported.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[LorenzoBattaglia]

till yesterday work... why not now... i didn't touch nothing

[LorenzoBattaglia]

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[fabioalba82]

I have the same problem
(Ps.it - yesterday work,today not work)

[TrackinTornadoes]

Same. HUD is not working after Stars client upgrade.

[DianePrix]

I have the same problem after Ps update
I attach a hand format for the support:


PokerStars Hand #154090176594: Hold'em No Limit (�0.05/�0.10 EUR) [AAMS ID: M3F18301467E59UE] - 2016/05/31 14:32:49 CET [2016/05/31 8:32:49 ET]
Table 'Lugduna II' 6-max Seat #1 is the button
Seat 1: S'dj83 (�11.51 in chips)
Seat 2: Danloor (�13.79 in chips)
Seat 3: 3ckyDiana (�10 in chips)
Seat 4: birraiolo (�19.42 in chips)
Seat 5: gostolo (�16.66 in chips)
Seat 6: Massimetto90 (�10 in chips)
Danloor: posts small blind �0.05
3ckyDiana: posts big blind �0.10
*** HOLE CARDS ***
Dealt to 3ckyDiana [Ks 5h]
birraiolo: folds
gostolo: folds
Massimetto90: folds
S'dj83: folds
Danloor: folds
Uncalled bet (�0.05) returned to 3ckyDiana
3ckyDiana collected �0.10 from pot
3ckyDiana: doesn't show hand
*** SUMMARY ***
Total pot �0.10 | Rake �0
Seat 1: S'dj83 (button) folded before Flop (didn't bet)
Seat 2: Danloor (small blind) folded before Flop
Seat 3: 3ckyDiana (big blind) collected (�0.10)
Seat 4: birraiolo folded before Flop (didn't bet)
Seat 5: gostolo folded before Flop (didn't bet)
Seat 6: Massimetto90 folded before Flop (didn't bet)

[cisky]

Same problem

[slank]

same problem

[udbrky]

This is a bug in the PokerStars hand history format. We have made them aware of the issue and they are working on a fix which will be available in the next PokerStars software update.

Unfortunately their next update is not planned for another 2 or 3 weeks so we are working on a beta patch to our software to try and address the issue until they update the poker client. These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.