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  1. #1
    Junior Member
    Join Date
    Nov 2014
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    3

    Default Sit and Go Hero hands imported as cash

    Hi,

    The new Party/Bwin Sit and Go Hero tournaments are being imported as cash games.

    ty.

  2. #2
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    HM Support
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    27,884

    Default

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

  3. #3
    HM2! udbrky's Avatar
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    Jul 2008
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    17,417

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    Thank you for your email and I am sorry to hear you are having problems. This issue has now been documented in detail and provided to the developers to resolve.

    The assigned internal issue # on this issue is HM-8778

    I have added your email address to the ticket so we can notify you once we have fixed it.
    Regards udbrky (Chris)

  4. #4
    Member
    Join Date
    Oct 2009
    Posts
    37

    Default

    Quote Originally Posted by udbrky View Post
    Thank you for your email and I am sorry to hear you are having problems. This issue has now been documented in detail and provided to the developers to resolve.

    The assigned internal issue # on this issue is HM-8778

    I have added your email address to the ticket so we can notify you once we have fixed it.

    I have the same problem, can you add me to the ticket. I had a winning cash session turned into a -3k session because of this bug. I figure you owe me about 4k

  5. #5
    HM2! udbrky's Avatar
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    Jul 2008
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    Default

    I have added you to be notified when this is resolved.
    Regards udbrky (Chris)

  6. #6
    Junior Member
    Join Date
    May 2016
    Posts
    2

    Default

    Hi, I have the same problem. Is this issue fixed already?

    ty

  7. #7
    HM2! udbrky's Avatar
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    Jul 2008
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    I have added you to be notified when this is resolved.
    Regards udbrky (Chris)

  8. #8
    Graphics Guru fozzy71's Avatar
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    Sep 1971
    Location
    HM Support
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    27,884

    Default

    We will be focusing efforts on this, and other party poker related issues, over the coming weeks so hopefully we will have a solution in the near future.

  9. #9
    Senior Member
    Join Date
    Nov 2014
    Posts
    218

    Default

    I have the same issue - it this really not fixed yet ???

    And in cash section i do not see these hands :|

  10. #10
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
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    17,417

    Default

    I have added you to be notified when this is resolved.
    Regards udbrky (Chris)

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