HEM2 crashes every time when I select tournaments tab.

[stolypin]

I don't have this problem on my other computer that runs win 7 (My main PC, the one with the problem, runs win 10)
Whenever I click the tournaments tab the panel where I can choose which tournament's hand histories I want to view freezes.

I've made a little diagram to make things easier to explain for you guys. http://i.imgur.com/kk2FzOi.png

I've tried making a new database, but that does not seem to help.

Any help would be greatly appreciated.

[fozzy71]

Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

Step 1 – Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues.

Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here and there is a useful tutorial how to use it here.

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version.

Please add this file to your firewall and antivirus exceptions and run it as Administrator.

Step 3 – Follow the steps in this FAQ.

Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

If you continue to have problems with the default settings, please reproduce the problem, describe exactly what you were doing, and attach your \HM2Logs folder.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.