No stats in HUD with special signs and spaces in the nickname

[Steinpilz0104]

Hi

A fellow of PokerStrategy.fr has the problem that he has no stats for players with special signs and space in the nick names.






He has the problem with version 8385 and the current beta.

Is the problem known?

Thanks for your response.

[udbrky]

I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.

Which ps.xx skin do you play on and what are the client/server version numbers?

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

IMPORTANT Zoom Installation Instructions:
On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, delete the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

[fozzy71]

The current beta should solve it along with the instructions in the post above by udbrky. If that doesn't help we need the logs requested above sent via email along with the following:

Which ps.xx skin do you play on and what are the client/server version numbers?

1) start stars with hm2 closed
2) open 1 zoom table
3) go to folder C:\pokerstars\audit-files\
4) when hand is dealt at the table, copy out .dat file that appears in that folder and send it to us

Do it for 2-3 hands and attach all 2 or 3 separate files. Each hand is wrote separately to that file. i.e. lay a hand, copy dat, play another hand, copy dat as they are deleted at the end of each hand

We also need the hand history file from this table with the dat files all zipped and attached to your email.

This is most likely a bug in the stars client as a result of the unusual characters in the screen name and they promised an update in a few weeks to address it but we need a few of those files for different hands to be sure.

[J-kob]

"edit" - created new post for my problem.

[Roronoa]

Have the same problem on stars.com

[udbrky]

Did you follow the Zoom FAQ? Step 1 is to update to the latest beta, and then we need the files.

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Which ps.xx skin do you play on and what are the client/server version numbers?

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

IMPORTANT Zoom Installation Instructions:
On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, delete the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.