problems in IPOKER after hm2 update today
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  1. #1
    Junior Member
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    Default problems in IPOKER after hm2 update today

    hi

    yesterday i was playing normal using hm2 and was importing everything right, the hud was perfect, but today when i started use the hm2, appeared: "make update and blá-blá-blá".

    i did it...

    take a look what fuck the system of hm2 did...

    the hm2 can't "understand" the format of ipoker hand histories but yesterday was everything right and the ipoker software didn't anything different. nothing of update.

    the mistake is with hm2 update.

    fkc update.

    gg hand histories.jpg

  2. #2
    HM Support Patvs's Avatar
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    The handhistory issue with the beta client is a bug on their side: they have mistakes in their handhistory formatting.
    (it's not that HM2 should 'support' their new formatting, their handhistory formatting doesn't make any sense)
    They're aware of this issue, and will fix it in their new client update.


    To be able to at least IMPORT these hands: update HM2 to build 8342
    - Ipoker Beta - Added handhistory importing for new Ipoker client (Warning: Use new database - Ipoker Beta has a lot of issues with new handhistories, winning results are not reliable until they resolve these issues)

    Once they fix this, I'd suggest to just reimport all your hands into a new empty database.
    (or Home tab--> Database--> Purge--> delete all your recent hands--> and import then into your current database)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    HM Support Patvs's Avatar
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    See this thread, as an example what mistake they write in the handhistory formatting:
    http://forums.holdemmanager.com/gene...wrong-hm2.html
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
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    i did the donwload, deleted the database and created a new database.
    but anything changed to better.

    hm2 doesn't run and nothing change.

    what can i do now?

  5. #5
    HM Support Patvs's Avatar
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    On which ipoker skin are you playing?
    Email us a handhistory file that won't import to support@holdemmanager.com
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  6. #6
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    i sent a e-mail to support with the everest poker/ipoker networkt hand history

  7. #7
    You're out! udbrky's Avatar
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    Did you include a link to this thread? I can't find any emails from this email address in the last couple years.
    Regards udbrky (Chris)

  8. #8
    HM Support Patvs's Avatar
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    Beta client: I should emphasize, it's not something ipoker is doing deliberately (to block trackers: HoldemManager/PokerTracker).
    They're aware of this bug. I have no eta when ipoker will have this fixed.

    Old client: If you downgrade HM2 back to build 8327 or 8338, the hands can import. (this issue was actually caused by the build 8342 HM2 update)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
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    Default

    i'm sorry udbrky, i didn't know i shoud send a e-mail with that link.

  10. #10
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    Default

    how can i donwgrade hm2 back to 8327 or 8338?

    that's the opportunity

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