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  1. #1
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    Default HM2 is showing wrong data for the Speed field.

    HM2 is showing SPEED = REGULAR for a TURBO tournament in porkerstars.

    Capturar.PNG

    Capturar2.PNG

  2. #2
    Graphics Guru fozzy71's Avatar
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    Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, speed and prizes. Without this information its impossible for HM2 to know the correct results. If you have any discrepancies you will need to edit the results manually - http://hm2faq.holdemmanager.com/ques...rnament+Editor


    You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
    http://hm2faq.holdemmanager.com/ques...er+Stars+Setup


    For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Audit Files in .htm format. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.


    The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
    http://hm2faq.holdemmanager.com/ques...dem+Manager%3F


    If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com


    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.


    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

  3. #3
    Junior Member
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    Apr 2015
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    Default

    Hi, i have same problem on PS. At knockouts HM2 shows Regular speed at both normal and turbo tournaments..
    I have save both Hand History and Tourn. Summaries in PS settings and good configuration of imports, but still HM shows it wrong.
    Any advice pls?

  4. #4
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by Mally View Post
    Hi, i have same problem on PS. At knockouts HM2 shows Regular speed at both normal and turbo tournaments..
    I have save both Hand History and Tourn. Summaries in PS settings and good configuration of imports, but still HM shows it wrong.
    Any advice pls?
    Please follow the instructions above to send us some hands/summaries for testing.

  5. #5
    Member
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    Quote Originally Posted by fozzy71 View Post
    Please follow the instructions above to send us some hands/summaries for testing.
    He,

    i have a similar problem.

    I just play turbo tournaments, but some of the turbo tourmaments are shown as turbo, others as regular.
    PokerStars settings are fine.

    Can you help?
    Last edited by perenolde; 07-13-2015 at 05:15 AM.

  6. #6
    Graphics Guru fozzy71's Avatar
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    Quote Originally Posted by perenolde View Post
    He,

    i have a similar problem.

    I just play turbo tournaments, but some of the turbo tourmaments are shown as turbo, others as regular.
    PokerStars settings are fine.

    Can you help?
    We need to see the hands for testing to know if it is a documented issue.

    Please zip up and email the problem hand histories and tournament summaries with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

  7. #7
    Member
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    Aug 2009
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    37

    Default

    Hey, i just send you an email with the required information.

    I decided to import a htm-file. Now most of the turbo-tournaments are shown as regulars, just a small precentage are shown as turbos.

    EDIT: Ok, all tournaments that where not in the date-range of the htm-file are shown as turbos...the rest as regulars. I send you the htm-file.

    BUT: if i import normal tournment summeries, some of the turbo-tournements are show as regulars and others as turbos.
    Last edited by perenolde; 07-15-2015 at 09:58 AM.

  8. #8
    Graphics Guru fozzy71's Avatar
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    Default

    Thank you. Someone will test the files you sent via email and get back to you after they have been tested.

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