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  1. #1
    Junior Member
    Join Date
    Dec 2014
    Posts
    3

    Default HUD not working on ZOOM Tables

    Am I the only one who is experiencing again problems with the HUD on ZOOM tables?

    Was working until yesterday. Today "Waiting for hands".
    On non Zoom tables the HUD is working.
    In the database the hands are available immediately so the import is working.
    HUD stats are also correctly displayed in the replayer.

    I have the same behavior on both computers where the HM licenses are activated! So this is definitely not because of a computer problem!

  2. #2
    Junior Member
    Join Date
    Dec 2014
    Posts
    3

    Default

    By the way:
    - Latest HM version is installed
    - HM is started before the pokerstars client

  3. #3
    Junior Member
    Join Date
    Jul 2011
    Posts
    4

    Default

    I am experiencing the same thing and have no idea what to do. Please fix the issue.

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,285

    Default

    We need HUD reports and the files sent as the end of the Zoom FAQ says.

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.

    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

    If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

    Send them to support@holdemmanager.com with a link to your post.
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    Dec 2014
    Posts
    3

    Default

    Strange, for me it's working again today.

    On one laptop I didn't do anything. Was simply working again this morning.
    On the other one (where the Holdem Manager crashed yesterday once during the startup) I reinstalled HM and now it's ok

  6. #6
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,285

    Default

    That is good to hear. If you do have trouble, please email the requested information.
    Regards udbrky (Chris)

  7. #7
    Junior Member
    Join Date
    May 2009
    Posts
    4

    Default

    I had the same problem, and also for me it started working fine again suddenly. But now i have that problem again (hud working properly on all tables expect zoom, also hand history from zoom hands is being saved properly, but hud is not working, i just see "waiting for hands"). I tried all steps from FAQ, i tried reinstall hm2 but nothing helped. Anyone else have same problem? Any advices please?

  8. #8
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,285

    Default

    Please see our email. Make sure that you email us when you send in a HUD report. The HUD reports are not monitored.
    Regards udbrky (Chris)

  9. #9
    Member
    Join Date
    Jul 2008
    Posts
    49

    Default

    Honestly it's kind of a joke how bad this software is with zoom. Some days it works for me, some days it works after I restart HEM2 for the 9th time. And yes, I've followed all the FAQ steps, and started HEM2 before pokerstars, etc. HEM1 was a dream.

  10. #10
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,285

    Default

    Please send in HUD reports and email us when it does not work. I see that we received an email tonight for the first time in a few weeks. Without the information, we cannot help.
    Regards udbrky (Chris)

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