HM2 is showing random number of hands

[indoorfly]

Hi all
For a couple of months already I have the following issue: HM2 is not showing correct number of hands on opponents.
Say I have 1K hands on a regular. HUD shows me 15, 16, 17. Then, it resets down to zero and starts count over.

Following things I tried and checked:
1. Database is small and rests on half-empty SSD. Reinstalling did not help. There is no mined hands/folders
2. Server time and computer time are the same.
3. Problem exists with current release and 2 previous ones.
4. All the tournaments filters and HUD filters are cleared
5. I tried to set up number of hands/all hands, months - did not help.
6. Rooms - Stars, Party, 888.
7. I play tournaments only.
8. Problem exists for any number of players at the table, from full to HU.
9. I tested many HUD configurations - same.
10. The same thing happens with replayer - it's not showing all the hands.


Any suggestions?

Thanks!

[fozzy71]

Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled.


Make sure that the HUD Settings > General Settings > Common Settings > Min hands: is set to '0'.


Make sure that the HUD Settings > Stat Appearance > Min samples: is set to '0' for each and every stat in your HUD if your issue is missing stats.


Make sure that your HUD Settings > HUD Filters are all set to '2 to 10' and that both check box options under Filter by limits are checked [x].


Make sure the HUD Settings > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.


If that doesn't fix the issues, please reproduce the problem and attach a screen shot - How to Take a Screen Shot in Windows - showing the HUD, the Report for one of the selected players with the problems, and pictures of the HUD Filters and Tournament Filters and attach a log file as explained in this FAQ - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[indoorfly]

Make sure the HUD Settings > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.

This one was the reason.
Thanks a lot!

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.