Problems with filters

[Puro00]

sem filtro.png
com filtro.png

Hello, since I did the upgraded to the hm1 hm2,i had this problem with the filters.
In the first photo i searched without the filter and the second photo i searched with filtrer of 18 people, any filter that i use never show me any tournament ever played, but if i use the filter in the same day of the game appears the results, the problem is when I try brownse months or weeks earlier never have results.
I would like same help from you.
Thanks.

[udbrky]

I cannot see what the 18-person tag settings are. If the tag has settings that are not in these tournaments, then it will not show them when filtering for that tag. What happens when you use the advanced filters instead of filter by tag? Does it show them then?

I see some size of 12 mixed in. Make sure that you are saving the Stars tournament summaries.

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results.

You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.

The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
http://hm2faq.holdemmanager.com/ques...dem+Manager%3F

If you continue to have problems even after importing the summaries, please zip and email the problem hand histories (HH files) and tournament summaries (TS files). All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have changed the default. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\DD\MM.

[Puro00]

With advanced filters i have the same problem as the picture shows, I've tried with several advanced filters and never shows me the results.
sem filtro.png
com filtro.png
filter.png

In poker stars are all ok. I save my hand histories and summaries of tournaments.
client.png

[fozzy71]

We will need to see some of the problem hands to test and reproduce the problem.

Pplease zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.


When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

[Puro00]

Hello problem solved, everything is ok.
I created a new database and imported all the hands.

[fozzy71]

Hello problem solved, everything is ok.
I created a new database and imported all the hands.

Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.


Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.