PokerStars Spin & Go EV calculated incorrectly
Hey there,
seems like the Spin & Go EV is calculated incorrectly. The problem is that HM2 disregards the size of the actual prize pool UNLESS you actually win the game. So, if for example in a $30 Spin & Go the prize pool of a tournament is $300, it's still considered to be $86.4 for EV-calculations (Total buy-ins - Total rake by all players) unless you finish 1st.
Could this be fixed so that HM2 is forced to read the actual size of the prize pool from the Tourney Summary?
Please send us some HH/TS files for some of these games. Please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.
When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.
+1. The issue is for sure there. Will open a case and send you some examples too...
Please do. We have a ticket for the HUD placement and seating issues open but I don't see a ticket yet for the EV issues so we need HH/TS files sent in for testing with a detailed description of the problem.Originally Posted by Poszi
+1. Has the ticket been created yet or do you still need a detailed description + HH/TS files?
This issue has been documented in detail and provided to the developers to resolve.
The assigned internal ticket # on this issue is HM-8539
I have added your email address to the ticket so we can notify you once we have fixed it.
If anyone else wants to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-8539 Is Resolved" in the subject line and body of the email.
Is this still an open issue?
Still an open ticket, you were already added to the ticket.
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
four months have passed guys.. any update on this?
thank you
It is still an open ticket. EV tickets are than priority than issues that affect actual results, HUD problems and all the recent unexpected site updates so we can't give any sort of ETA for this issue. I have added your email address to the ticket so we can notify you once we have fixed it.
Posting Permissions
