HM2 HUD popup bug
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  1. #1
    Junior Member
    Join Date
    Jan 2013
    Posts
    17

    Question HM2 HUD popup bug

    For quite some time there's a bug on my HM2 HUD for all games at FTP and Winamax. The problem is the HUD for these sites is always on top of anything - browser and desktop stuff, even other tables. That means if some tables are overlapping the HUDs are doing too. That is pretty annoying in a multi table session.
    For some reason the problem is not effecting other sites like PS and PS.fr though, only at FTP and Winamax so far.

    Anyone with the same problem or a clue how I get it fixed. I tried the popup settings but I didn't find anything.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,803

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    This issue has been documented in detail and provided to the developers to resolve for Winamax


    The assigned internal ticket # on this issue is HM-4312: Winamax HUD always on top despite settings


    I have added your email address to the ticket so we can notify you once we have fixed it.



    There is no known issue like this on Full Tilt that I am aware of. Try toggling on/off the hud settings > general settings > advanced settings > [x] 'force hud on top of tables' and [x] 'show hud on active table only' options.

    1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
    2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
    3 - Enable desktop composition - Enable or Disable Desktop Composition ~ Windows 7 Support

    If you continue to have problems:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool


    Please reproduce the problem and attach:
    - Screen shot of the table/desktop
    - Original Hand history for the table with the issue
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock (right-click the windows clock > adjust date/time > keep the clock with the seconds hand in the video) and poker client lobby clock in the video
    - Attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

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