Hud flashing in Zoom tables
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  1. #1
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    Default Hud flashing in Zoom tables

    Is there any way to stop it? It's quite annoying.

    Thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Which Operating System, Firewall, and Anti-Virus are you using?

    1 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
    2 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
    3 - Update Logitech Setpoint if it is something you have installed - Support + Downloads: SetPoint - Logitech
    4 - Enable desktop composition - http://hm2faq.holdemmanager.com/ques...ws+7+and+Vista
    5 - Change your Windows theme to an Aero theme - Start > Control Panel > Appearance and Personalization > Change the theme > Aero Themes > Windows 7 or similar


    If you continue to have problems, please use the tool in the following link to send a HUD Report

    Please reproduce the problem and attach:
    - a short video using TechSmith | Jing, Free Screenshot and Screencast Software or Screencast-O-Matic - Free online screen recorder for instant screen capture video sharing.
    - if the video is too big for email you can share it via screencast, dropbox, or filedropper, and send us a link to watch it.
    - try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock (right-click the windows clock > adjust date/time > keep the clock with the seconds hand in the video) and poker client lobby clock in the video
    - Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
    - and your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    - If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+


    Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name and make sure you let us know you also sent a hud error report.

  3. #3
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    Quote Originally Posted by fozzy71 View Post
    Which Operating System, Firewall, and Anti-Virus are you using?
    Windows 8.1

    Quote Originally Posted by fozzy71 View Post
    1 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
    2 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
    It's fully updated

    Quote Originally Posted by fozzy71 View Post
    3 - Update Logitech Setpoint if it is something you have installed - Support + Downloads: SetPoint - Logitech
    I don't have this installed

    Quote Originally Posted by fozzy71 View Post
    4 - Enable desktop composition - http://hm2faq.holdemmanager.com/ques...ws+7+and+Vista
    5 - Change your Windows theme to an Aero theme - Start > Control Panel > Appearance and Personalization > Change the theme > Aero Themes > Windows 7 or similar
    These I can't find them in Windows 8.1.

    Is there any known issue for Windows 8.1? Or is it just me?
    Last edited by ivan_d; 05-15-2014 at 11:32 PM.

  4. #4
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    Sorry, duplicated

  5. #5
    You're out! udbrky's Avatar
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    Please reinstall Microsoft .NET Framework -
    http://hm2faq.holdemmanager.com/ques...p+Instructions

    Afterwards, please make sure that you update windows completely. Keep checking to make sure that there are no more updates, until it shows twice, five minutes apart that there are no more updates available.

    - Please export your HUD's in HUD Options.

    See this screenshot for exporting HUD's:

    http://www.udbrky.com/hmsupport/exporthuds.PNG

    - Then delete the prefs file in the config folder in*
    8/7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

    Try the default HUD.

    - Import your HUD's again.

    - Set your seating preferences to match the site's seating preferences.

    If there is none:
    set it to "none"
    Open one table, make sure positions line up.
    Click settings on the table HUD on the table, find the HUD name, click Use for all

    * You will need to show hidden and system files. See this tutorial for showing system and hidden files:

    http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

    See this screenshot for location in win 7 for the prefs files:

    http://www.udbrky.com/hmsupport/prefs.PNG
    Regards udbrky (Chris)

  6. #6
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    Hello,

    it's back to flashing again in zoom tables. I don't think I changed the config lately.

    Thanks
    Iván

  7. #7
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by ivan_d View Post
    Hello,

    it's back to flashing again in zoom tables. I don't think I changed the config lately.

    Thanks
    Iván
    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

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