Euros Dolars problem on the report
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  1. #1
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    Default Euros Dolars problem on the report

    Hello,
    Right now I'm playing in Spain, on pokertars.es, the problem that I have is that there we just play with euros.. and appears on my reports some sit and goes in dolars... and I have some problems to know my real ROI etc etc
    Can you help me to solve that please?? thanks a lot

    hmproblem.png

  2. #2
    HM Support Patvs's Avatar
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    Add $Won as separate Report stats.

    Read: http://faq.holdemmanager.com/questio.../MultiCurrency (old HM1 FAQ, but the same applies to HM2)
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    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    Still the same problem.... as u can see in the image, there are sits of 20$ and sits of 20€... separate... and are actually the same sits... what I need is that all the sits l together, to see my real roi... I need the $ currency to desappear... because in the reality i'm just playing euro sit and go games... Thanks a lot!hmproblem.png

  4. #4
    HM Support Patvs's Avatar
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    Email us the handhistory file of a euro SNG, that is wrongly detected as a dollar SNG to support@holdemmanager.com
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  5. #5
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    +1, this happend in MTT's too. Tournament results report shows Stakes column with random €/$ value. Reported n-times.
    However Net Winnings € seems to show correct values whatever the currency label.

  6. #6
    HM Support Patvs's Avatar
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    ROI being wrongly calculated when there are different currency tournaments is a known bug, HM-6644.
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  7. #7
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    Pats is not the same issue. I have MTT histories before and after the change from .com to .es.
    Filtering the report to "Last month" for instance, MTT with stakes in $ and € are displayed, when it's not possible.
    No chance whatsoever to play a $ tournment since the 2012 regulation with a spanish account.
    Obviosuly I didn't recalculate ROI manually.
    Hope this helps

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by xbytewalker View Post
    Pats is not the same issue. I have MTT histories before and after the change from .com to .es.
    Filtering the report to "Last month" for instance, MTT with stakes in $ and € are displayed, when it's not possible.
    No chance whatsoever to play a $ tournment since the 2012 regulation with a spanish account.
    Obviosuly I didn't recalculate ROI manually.
    Hope this helps
    Can you send us some hands from before and after the change for testing?

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com


    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.


    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

  9. #9
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    I'm pretty sure I send it for this thread, which is the same exact issue as described buuufank:
    http://forums.holdemmanager.com/bug-...fc-888-es.html

  10. #10
    You're out! udbrky's Avatar
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    I just tested the HH/TS that I found from you then and get the same info as in the summary file.

    win.PNG
    Regards udbrky (Chris)

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