Nickname making it impossible to record hands on stars
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  1. #1
    HM2 Shark Tank Member
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    Default Nickname making it impossible to record hands on stars

    Hi, for some reason this nick : Łoµp Garoµ makes it impossible to track hands of his.

    Thanks

  2. #2
    HM Support Patvs's Avatar
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    Is this playing Zoom, or regular cash tables/tournaments?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    HM2 Shark Tank Member
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    Quote Originally Posted by Patvs View Post
    Is this playing Zoom, or regular cash tables/tournaments?
    This is zoom

  4. #4
    HM Support Patvs's Avatar
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    Can you email us a handhistory file when this Łoµp Garoµ was one of the opponents to support@holdemmanager.com.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    HM2 Shark Tank Member
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    Quote Originally Posted by Patvs View Post
    Can you email us a handhistory file when this Łoµp Garoµ was one of the opponents to support@holdemmanager.com.
    done

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Thank you for your email.

    This issue has been documented in detail and provided to the developers to resolve.

    The assigned internal ticket # on this issue is HM-8207: Issues with Zoom HUD due to characters

    I have added your email address to the ticket so we can notify you once we have fixed it.

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