stats in random locations when the hud starts at an 8 handed table
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  1. #1
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    Default stats in random locations when the hud starts at an 8 handed table

    imgur: the simple image sharer

    like that

    it goes back to normal after a hand or 2 of 9 handed, but it stays like that at 8 handed

  2. #2

  3. #3
    You're out! udbrky's Avatar
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    Your computer clock should match your current timestamp in the hands section in active sessions and reports.

    if not, open Site setup and make the adjustment.

    The formula is Computer clock - Sessions time.

    So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

    If your computer clock is behind the Sessions time, you would subtract.

    Please send a screenshot of your sessions with computer clock while playing if there is another issue.

    Please take and attach a screen shot - How to Take a Screen Shot in Windows

    For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories.
    Regards udbrky (Chris)

  4. #4
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    that did nothing to help

  5. #5
    HM Support Patvs's Avatar
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    In PokerStars--> Options--> Preferred Seat--> have you also set up the seating preferences for 8-player tables? http://hm2faq.holdemmanager.com/ques...ingPreferences

    (also set it up for 9-player, and 10-player tables, even if you don't play at those tables)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  6. #6
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    yeah, it's all set up right

  7. #7
    *** HM3! *** fozzy71's Avatar
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    I think this might be a known issue but I am unable to find any open tickets for it.

    If you continue to have problems, please use the tool in the following link to send a HUD Report

    Please reproduce the problem and attach:
    - a screen shot of the table/desktop
    - a hand history for the table
    - a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
    - Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
    - Please send a log file as well

    Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a HUD error report.

  8. #8
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    this is super annoying. please do something to fix it, or i am going to be forced to switch to pt4

  9. #9
    HM Support Patvs's Avatar
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    Bugticket on this issue is HM-7739. I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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