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  1. #1
    Junior Member
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    Default Hud doesn't work in 888

    Sry for my english.

    Today i was updated 888 poker soft and hud doesn't work

    Message error is "hm not support snap tables" and i am not playing snap.. only fast


    i have version : 2.0.0.7995
    Last edited by I<3HM; 02-26-2014 at 11:25 PM.

  2. #2
    HM2! udbrky's Avatar
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    Default

    888 has requested no HUD's in SNAP.
    Regards udbrky (Chris)

  3. #3
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    Default

    but i am not in snap table.. i am playing normal tables!!! xD

  4. #4
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    Dec 2012
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    Default

    same for me, no hud anymore on 6 max plo cash tables

  5. #5
    HM Support Patvs's Avatar
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    Default

    Is HM2 importing the hands for these tables and you can see the hands in REPORTS?

    If you REPLAY a hand, does it display the stats in the replayer?

    Can you force the HUD on the table using the TableFinder? http://hm2faq.holdemmanager.com/ques...esNotAppear%3F
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  6. #6
    HM Support Patvs's Avatar
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    Default

    Quote Originally Posted by Hendriksje View Post
    same for me, no hud anymore on 6 max plo cash tables

    Did you also update HM2 to build 7995?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
    Junior Member
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    Dec 2012
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    Default

    Is HM2 importing the hands for these tables and you can see the hands in REPORTS? ==> yes

    If you REPLAY a hand, does it display the stats in the replayer? ==> yes

    Can you force the HUD on the table using the TableFinder? ==> yes that works

    Did you also update HM2 to build 7995? ==> yes

  8. #8
    Junior Member
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    Dec 2012
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    Default

    [QUOTE=Hendriksje;2183582]Is HM2 importing the hands for these tables and you can see the hands in REPORTS? ==> yes

    If you REPLAY a hand, does it display the stats in the replayer? ==> yes

    Can you force the HUD on the table using the TableFinder? ==> yes that works, but now new hands, it stands still

    Did you also update HM2 to build 7995? ==> yes

  9. #9
    HM2! udbrky's Avatar
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    Please follow these steps completely:

    No HUD on table or only 3 hands showing?

    We will need the answers to the questions in the thread as well as the log.

    Send the information to support@holdemmanager.com with a link to this thread, as well as:

    If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

    Please reproduce the problem and attach:
    - a screen shot of the table/desktop
    - a hand history for the table
    - a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
    - Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
    - Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support572

    Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


    If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/ques...+not+appear572

    You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.
    Regards udbrky (Chris)

  10. #10
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    Default

    Quote Originally Posted by Patvs View Post
    Is HM2 importing the hands for these tables and you can see the hands in REPORTS?

    If you REPLAY a hand, does it display the stats in the replayer?

    Can you force the HUD on the table using the TableFinder? http://hm2faq.holdemmanager.com/ques...esNotAppear%3F
    Hi guys, just reporting the bug as mentioned in this thread

    answers:
    yes its importing and i can see the hands in reports
    in the replayer stats appear
    i can force hud on table with tablefinder

    ---

    I will send a zip, with the requested info as requested by udbirkey
    i have already sent an hud error report an am now going to finish my email

    my observation about why there is no hud, is that every table gets recognized as SNAP (holdemNLzoom to be exact)

    I would appreciate a fast fix

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