HM 2 messing it up

[Potwasher]

Yesterday I grinded as usual and today, I bought a TN2 annual subscition. After installing it Holdem Manager went crazy.

I did all the steps I could with priority support.

The problem is:

Holdem manager doesn't import hands while I play;
Messes up the HUD with other player's HUD (they don't fit);
HUD doesn't change after a player leave and other enters the table.

Also when I go to > hand importing >import history HM2 simply crashes.

Hope you can help me. Best regards.

[fozzy71]

Installing TN2 should not cause any of these problems. If it is not importing hands then the HUD typically will not show up at all.

Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, ínternet security'bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...ender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows


*Try creating a new DataBase - http://hm2faq.holdemmanager.com/ques...m+Manager+2%3F

*Now import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...Hand+Importing

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.

*If the new DB seems to work properly, it sounds like your database might be corrupt. You will want to restore your most recent backup and/or import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and backup/restore any player notes and tourney summaries - and then delete the old DB.

*Make sure you export/backup everything before deleting the old DB - http://hm2faq.holdemmanager.com/ques...r+%28Ribbon%29


Please disable the auto-center option in the pokerstars client as shown in this image - 12.04.2013-10.14.00 - fozzy71's library

*Note: If you have more than 1 pokerstars.xx client installed you need to do the steps above and below for all of the pokerstars.xx clients.

We do not currently support the auto center option at poker stars but it is on our list of things to add support for in the future.

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset'> [x] Panel Positions > OK

Configure your poker client preferred seating and seating preferences in HM accordingly.

http://hm2faq.holdemmanager.com/ques...ng+Preferences

*Note that the Seating Preferences have been moved to the new Site Setup menu - http://hm2faq.holdemmanager.com/ques...Setup/VXTxky9K

1) Open one Table, play at least one hand.
2) Move the stats with the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD where it belongs.
3) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.


If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...'HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem'menu - http://hm2faq.holdemmanager.com/ques...+not+appear%3F

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.