BossMedia - can't see winning hands at showdown
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  1. #1
    Junior Member
    Join Date
    Aug 2009
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    23

    Default BossMedia - can't see winning hands at showdown

    Hi,

    after the last update of BossMedia .it network I encountered a bug, should take little to fix:
    basically, when a pot goes to showdown, if the first player to show has the winning hand I can't see it, just the mucked one; and when the first player who shows the hand has the losing one, I can't see both.

    I guess that's because in the hand history they use the word "shows" instead of "mucks".

    I am running the latest hem2 version up to date (2.0.0.7907)
    let me know if you need more details.

    Thank you

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Did they change the formatting in the handhistories in their last update?

    Can you email us some hands 'if the first player to show has the winning hand' and' when the first player who shows the hand has the losing one' to hm2support@holdemmanager.com
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Aug 2009
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    23

    Default

    email sent. thanks for your attention

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    We will take a look at this.
    Regards udbrky (Chris)

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