HEM2 won't start, shows trial over after just 4 days
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  1. #1
    Junior Member
    Join Date
    Sep 2013
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    3

    Default HEM2 won't start, shows trial over after just 4 days

    Hello!

    I have recently installed HEM2 and it worked perfectly (under a trial license) until earlier today. I was able to play a session, but when I tried to run it later in the day it just wouldn't work.

    After starting it, it shows the window with the logo and "science and art" stuff, and then, instead of the screen with the number of days left out of the trial it either displays a window that is non responding (just white, nothing in it), or the trial counter that has reached 0 days left of the trial (before this I had something like 26 days left) with the options to buy or enter a serial key but that window also becomes non responsive after clicking any button on it.

    I've tried rebooting the PC and reinstalling HEM2 a few times, hoping that maybe it asks me to enter my account info once more or something, but that doesn't work, as the problem persists without a change.

    I am running Win8, 64bit.

    Please help

  2. #2
    Junior Member
    Join Date
    Sep 2013
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    3

    Default

    I read this -- http://forums.holdemmanager.com/general-support/169511-30-day-trial-expired-after-2-days.html -- and I realized I have also changed the my PC time while playing today, but I can't find the files mentioned there.

  3. #3
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    You have to show hidden AND system files as the guide shows.

    You will need to show system and hidden files. See this tutorial for showing system and hidden files:

    http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

    I have sent you a 30-day trial code. You should receive it in your email.

    Please note that this code starts immediately, so please begin using it.
    Regards udbrky (Chris)

  4. #4
    Junior Member
    Join Date
    Sep 2013
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    3

    Default

    I did make the hidden files visible, but I still couldn't find it. Maybe I messed up something during the many reinstalls

    Anyway, after receiving the e-mail, it worked, picking up the trial where it left off(26-ish days left).

    Thank you for your help!

  5. #5
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,814

    Default

    Thank you for letting us know you solved your problems.

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