HEM 2.0 missing tourneys on party

[Swoop]

Hi there,

I have the last official release and I seem to be missing some tourneys on party. I already had them send me my hand histories again and I imported them a 2nd time. Some of the hands were imported as non duplicates, but in the tourney summary the MTTs are still missing.

Sharkscope gets those that are missing as well.

Also, sometimes on party there is no HUD on the tables at all, sometimes only like 2-3 players have one instead of all 10 at the table.

Any info on this?

Regards.

[fozzy71]

Hi there,

I have the last official release and I seem to be missing some tourneys on party. I already had them send me my hand histories again and I imported them a 2nd time. Some of the hands were imported as non duplicates, but in the tourney summary the MTTs are still missing.

Sharkscope gets those that are missing as well.

*Try creating a new DataBase - http://hm2faq.holdemmanager.com/ques...m+Manager+2%3F

*Now import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...Hand+Importing

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.

*If the new DB seems to work properly, it sounds like your database might be corrupt. You will want to restore your most recent backup and/or import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and backup/restore any player notes and tourney summaries - and then delete the old DB.

*Make sure you export/backup everything before deleting the old DB - http://hm2faq.holdemmanager.com/q
uestions/5/Database+Manager+%28Ribbon%29

If you continue to have problems, Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Also, sometimes on party there is no HUD on the tables at all, sometimes only like 2-3 players have one instead of all 10 at the table.

Any info on this?

Regards.

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/ques...+not+appear%3F

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.