HM2 2.0.0.7724+ freezes my PC
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  1. #1
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    Default HM2 2.0.0.7724+ freezes my PC

    Hi!

    I updated HM2 to the 2.0.0.7722 version and it worked fine. Then I made another update to the 7724 and when I open the program, it often freezes my PC. As it was a beta version, I downgraded to 7722 and it started working fine once again. Today I found there was a 7725 version that was an official release so I updated again and I have the same problem. It completely freezes my PC.

    What should I do?

    Thanks!

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Please delete the following folder:
    - 7/Vista: C:\Users\username\AppData\Local\Hold'emManager\
    - XP: C:\Documents and Settings\username\Local Settings\Application Data\Hold'em_Manager
    - Showing hidden files and sytem files and folders: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

    If you continue to have problems, please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com

  3. #3
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    What should I log if that doesn't work? Because there are several features I can activate to log

  4. #4
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    So I deleted that folder and the problem continues. Just installed 7725 and as soon as the software loaded and it showed the HM2 window, complete freeze. The thing is how can I log if as soon as I open HM2 it freezes my PC? I can't activate the logging! Or does it log something by default?

  5. #5
    You're out! udbrky's Avatar
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    Jul 2008
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    20,898

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    Don't activate any logging. We just need the log. Fozzy said just to send it, if we need some special logging, we'll specify.

    We also could use your windows event viewers:

    Please duplicate the issue.

    Open Windows Event Viewer's - Windows Logs - Applications.

    Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

    Please send a log file as well.

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Regards udbrky (Chris)

  6. #6
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    Mar 2009
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    Default

    You can close this thread as it seems to be working now. I will open a new one with some other unrelated issues. Thanks!

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