[HEM2 HUD] Pokerstars seat settings keep being forgotten?
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  1. #1
    Junior Member
    Join Date
    Feb 2013
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    3

    Default [HEM2 HUD] Pokerstars seat settings keep being forgotten?

    Hi,

    Every time I get moved tables or a new table opens my HEM2 HUD forgets my setting for Pokerstars 9 man table seating preference. I go into HUD options, change it again, hit apply and relaunch the HUD and it works but then as soon as there is a table change it will just do it again (when you go to options it has completely forgotten the preference).

    Any ideas on how to fix this?

    Thanks,

    Ben

  2. #2
    HM Support Patvs's Avatar
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    Feb 2009
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    Amsterdam, the Netherlands
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    33,523

    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

    Run a manual Windows Update and install all updates, including all .net framework updates.

    Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
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    Feb 2013
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    Default

    Windows 8 with the inbuilt AV/Firewall (similar to windows defender/security essentials). The HUD and seating settings have been configured in both HEM2 and poker stars, as I said HEM2 is keeps losing the 9man poker stars seating preference, every other game type works perfectly.

  4. #4
    Former HM Support DogNamedBluff's Avatar
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    May 2011
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    5,598

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    First, please follow the suggestions in this thread for setting up HM2 in Win8 - http://forums.holdemmanager.com/gene...ade-guide.html

    If that does not resolve the issue, please try the steps on this FAQ to backup and reset your HUD's: http://hm2faq.holdemmanager.com/ques...rashing+Issues

    If that does not help, please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  5. #5
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
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    5,598

    Default

    First, please follow the suggestions in this thread for setting up HM2 in Win8 - http://forums.holdemmanager.com/gene...ade-guide.html

    If that does not resolve the issue, please try the steps on this FAQ to backup and reset your HUD's: http://hm2faq.holdemmanager.com/ques...rashing+Issues

    If that does not help, please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

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