HUD not working on ZOOM tournament
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  1. #1
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    Default HUD not working on ZOOM tournament

    As per title, it's waiting for hands but the HUD never starts to work.

  2. #2
    You're out! udbrky's Avatar
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    Please update to this version

    http://www.holdemmanager.com/Downloa...pdate_7665.exe

    Your computer clock should match your sessions time in active sessions and reports.

    if not, open Hand Importing - Site Time Adjustment and make the adjustment.

    The formula is Computer clock - Sessions time.

    So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours.

    If your computer clock is behind the Sessions time, you would subtract.

    Add:
    - holdemmanager
    - hudfuncapps
    - all of the easyhook, blitz.dll files and the stars/stars inject files in the hm program files folder - For windows firewall, you will have to type in the names of these files.
    - pokerstars.exe file
    - postgres and pg_ctl files from postgres\bin

    to your exceptions in your firewall and antivirus.

    Make sure all are running as administrator.




    Please follow these steps completely:

    http://forums.holdemmanager.com/bug-...s-showing.html

    We will need the answers to the questions in the thread as well.
    Regards udbrky (Chris)

  3. #3
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    i have 2.0.0.7725 version installed, time settings seem to be correct, all exceptions are set up but hud still doesn't work on zoom tourneys. It can be shown from time to time, i guess it happens after some hands saw showdown, but most time there is no hood.

    In cash zoom hud is working. But it doesn't show statistics for players with some specific symbols in their nicknames, such as < or Ü or smth like that.

  4. #4
    Former HM Support DogNamedBluff's Avatar
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    hud still doesn't work on zoom tourneys
    This is a feature which is on the list to address. While I do not have a specific date for when this feature might be added, we are putting out updates regularly.

    The assigned internal ticket # on this issue is HM-6242. I have added your email address to the ticket. You will be notified when there is a resolution.

  5. #5
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    Add my email too, I have a ZOOM cash HUD that workds fine, but MTT ZOOM not working.

  6. #6
    HM Support Patvs's Avatar
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    I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  7. #7
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    And what about this point?
    In cash zoom hud is working. But it doesn't show statistics for players with some specific symbols in their nicknames, such as < or Ü or smth like that.
    I set up language and regional settings for non-unicode programs as English (USA), now hud is shown for everyone but many of my programs became full of unreadable symbols.

    Why can't i have both russian language for my programs and properly working hud?

  8. #8
    You're out! udbrky's Avatar
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    The hand history and client need to be in English, as we read words for players and actions. It will not work, trying to read every possible language.
    Regards udbrky (Chris)

  9. #9
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    All my poker programs, including HM2, pokerstars, postgre and all others always was only in english.

    But other programs such as skype, icq, and many non-poker programs are in russian, just as my windows7 x64 is.
    And after i set up language for non-unicode programs to english (USA) all non-poker programs became like this


    I repeat -- all poker programs and hand histories was and are in english.

  10. #10
    You're out! udbrky's Avatar
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    I'm sorry to hear you're having issues with this and I apologize for the delay. I have escalated this to our 2nd level support techs and have explained the issues you are having and they will be in touch shortly to help resolve the problem.
    Regards udbrky (Chris)

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