HUD doesn't show all hands (FTP rush)

[axel_p]

While playing HUD doesn't show all hand for the opponent in rush poker FTP. It shows max 30-50 hand per player. But then I open played hand in replayer - it shows all hands what should be.
I tried HM2 7660 and 7665 - no difference.

[DogNamedBluff]

1) Please give HoldemManager and Full Tilt Administrator rights -

a) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
b) Right click the HoldemManager.exe and choose "Properties".
c) Go to the Compatibility Tab and select "Run this program as an Administrator".
d) Repeat Steps b and c for HudFuncsApp.exe
e) Repeat Steps b and c for \Full Tilt Poker\FullTiltPoker.exe

2) Make sure the FTP Lobby > Languages > Language Options are set to English.

3) If you change the settings in the full tilt timezones and then use HM2s auto detect it will cause problems. Since FTP has a timezone setting there is no reason to use an offset in HM2. This feature is there from before they introduced the timezone feature to FTP. So just set it to 0 in HM2 > Hand Importing > Site Time Adjustments and set your correct timezone in FTP.

4) If you still have problems, please try the following:

a) Export any custom HUD configs.
b) Open the HM2 > HUD Options > Displayed Stats menu > Click 'Reset' > [x] All Configs > OK
c) Manually reset your HUD Options > Seating Preferences > for your site/seats

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.

6) If none of those steps solve your problems:

a) Please reproduce the problem and email your log.txt file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
b) Please answer these questions - http://hm2faq.holdemmanager.com/ques...es+not+work%3F
c) Please email the answers and your config/log files, with a link to this thread and your forum name, to hm2support@holdemmanager.com
d) Please zip and attach the C:\Users\UserName\AppData\Roaming\HEM Data folder