Tourneys missing from Tournaments tab
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  1. #1
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    Default Tourneys missing from Tournaments tab

    90% of my tourneys are missing from the tournaments tab, when I select an alias that includes my player name, the tourneys do show, so it can't be an filter issue. What to do?

  2. #2
    Former HM Support DogNamedBluff's Avatar
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    Please reset the HoldemManager.config files.

    Close HM2

    Delete the HoldemManager.config and HoldemManager.config.bak files from:

    7: C:\Users\username\AppData\Roaming\HoldemManager\
    You must show both hidden files and check unhide system files. See this: http://www.bleepingcomputer.com/tuto...torial151.html

    XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
    For showing hidden files and unhide system files, see this: http://www.microsoft.com/resources/d....mspx?mfr=true

    Then restart HM2.

    You will need to configure the hand history folder paths in Hand Importing > Auto Import Folders
    http://hm2faq.holdemmanager.com/ques...Import+Folders

    and also configure the Hand Importing > Site Time Adjustments again.
    http://hm2faq.holdemmanager.com/ques...ime+Adjustment

  3. #3
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    Tried this, didn't work

  4. #4
    HM Support Patvs's Avatar
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    They do show when you select an alias that includes the player name?
    And they don't show up when you just directly select the player name?

    Are these games played on PokerStars?
    Do they show if you reimport them into a new database?
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  5. #5
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    Quote Originally Posted by Patvs View Post
    They do show when you select an alias that includes the player name?
    And they don't show up when you just directly select the player name?

    Are these games played on PokerStars?
    Do they show if you reimport them into a new database?
    Yes to all.

  6. #6
    HM Support Patvs's Avatar
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    Can you reimport everything into this new database, just abandoning the old database?
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  7. #7
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    Fixed. Is there anything to say about the cause of a DB getting corrupted? IOW, is there anything that can be done to prevent it? This isn't the 1st time for me and it's quite a hassle to reimport. DB size is 2kk and using newest VAIO Z (i7, 8GB, SSD).

  8. #8
    HM Support Patvs's Avatar
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    The 2 most common causes of this problem are: powering off your computer or having your computer lose power while the database is doing something; and an old drive with bad sectors on it.

    Basically what happens is a small portion of a file gets slightly corrupt and then when you reboot and windows goes into that checkdsk procedure it finds the bad section and, thinking it is doing a good thing, removes it. Postgres then loads the table and a portion of it is gone so it doesn�t like that and blocks access to the entire table. Normally when this happens it is on a completely useless file that you�ll never even notice is now gone but quite often it will happen to an index in the DB which can easily be rebuilt but in your case it happened to one or more of the tables.

    So, to protect against this

    1 - Keep your hands histories in case you do need to reimport
    2 - Avoid 'hard' shutdowns (when you flick the power switch on the pc)
    3 backup your database, so when a corruption still occurs you can restore the database (which will be 20x faster than having to reimport all the hands)
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  9. #9
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    Usefull, thanx!

    Which PostgreSQL would you advice? I know 9 isn't officially supported, but read it's less likely to get corruputed. Would 9.0/1/2 work?

  10. #10
    HM Support Patvs's Avatar
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    9.1 isn't supported.
    8.4/9.0 are supported.
    9.2 will also work but isn't fully supported
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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