export data from report Failed
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  1. #1
    Member
    Join Date
    May 2010
    Posts
    24

    Exclamation export data from report Failed

    Hi,
    this morning I would like to analyze some hands, after selecting report Session by day, and set data range in data filter interval, Ive selected all the session results and clicked with left button mouse to export them in excel...
    I've repeated several times changing formats to xlx or csv, without success.
    No error message appear, but no report are generated too.

    Can you please investigate on this issue?

    Thanks and regards
    Xice

  2. #2
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    I have forwarded this issue to our bugs department for further investigation. It will be tested in the order in which it was received. We will reply back in this thread with our findings.

  3. #3
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    This is a known issue that has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

    The assigned internal ticket # on this issue is HM-6149. I have added your email address to the ticket. You will be notified when there is a resolution.

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