Hud not working anymore on PartyPoker.fr network
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  1. #1
    Senior Member
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    Default Hud not working anymore on PartyPoker.fr network

    Hi,

    The hud does not work anymore on these rooms :

    PartyPoker.fr
    Pmu.fr
    Acf.fr

    May you please correct this ?

    Many thanks

  2. #2
    Former HM Support DogNamedBluff's Avatar
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    May 2011
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    5,598

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    Please make sure the hand history folder path in the poker client and the HM2 Hand Importing > Auto Import Folder paths both match and the hand histories are being saved in English.

    Next make sure the Hand Importing > Site Time Adjustments have been set correctly.
    http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    Also please try using the Table Finder to get the HUD's to show.
    http://hm2faq.holdemmanager.com/ques...+not+appear%3F

    Finally view the following FAQ. If this does not solve the problem, please answer all the questions at the bottom of the FAQ to help us narrow down the issue. The more questions you answer the quicker we can narrow down the issue and provide a solution.

    http://hm2faq.holdemmanager.com/ques...+does+not+work

  3. #3
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    Everything was working perfectly until recently, but the Party.fr rooms made several updates these last days, so I'm pretty sure the problem doesn't come from my HEM2 config.

    And many other players have reported same problems on Wam-Poker forum (Winamax.fr forum)

  4. #4
    HM Support Patvs's Avatar
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    In HM2 still importing the handhistories?

    Does the HUD popup when you use the TableFinder: http://hm2faq.holdemmanager.com/ques...esNotAppear%3F

    If the hands don't import, can you email us a handhistory file?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    I will try that tomorrow

    Just to let you know, the hands seem to be importing fine, as I can see the reports of my last games, but the hud was not showing up.

    I'll try the table finder tomorrow as it's a bit too late right now.

    Many thanks for your quick reply !!!

  6. #6
    Senior Member
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    Many thanks Patvs, table finder did the job

    Many thanks again for your quick reply

  7. #7
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    Hi again,

    I still have little problems on Party.fr network (including PMU.fr and ACF.fr), as each time I change of table during a MTT, the hud does not show up, and I have to use the table finder feature each time I change tables.

    Have you got an idea to fix that issue ?

  8. #8
    Former HM Support DogNamedBluff's Avatar
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    Please zip a small sample of original hand histories in which this issue occurs and send it to hm2support@holdemmanager.com with a link to this thread.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31).

  9. #9
    Senior Member
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    Quote Originally Posted by DogNamedBluff View Post
    Please zip a small sample of original hand histories in which this issue occurs and send it to hm2support@holdemmanager.com with a link to this thread.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31).
    I've just sent you the hand histories. Please let me know if the problem can be solved by my side.

    Many thanks !!

  10. #10
    Senior Member
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    Any news about that issue, did you reproduce the problem ?

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