HM2 crash after cliccking to Report Tab

[Xice]

Hi, I'm using last version of HM2 2.0.0.7318, yesterday alla the functionality were ok, today after a short session, (40 hands) I've decided to review some hands but when I click on report Tab Hm2 crash.

I've restarted it, without success.
I've restarted my pc (OS Ms Vista sp2) without success.
I've downloaded from download page last update and reinstalled, but nothing is changed. I'm able to lauch HM2 but I cannot access report Tab.

Thanks a lot for ypur help

Regards
Xice

[Sarek]

When you get HM crashed - it asks to send log
Do it, please. Because without seenig log = nothing to suggest

[Xice]

Hi Sarek,
I did more than three time

[udbrky]

Please see your email.

[panmajster]

I have the same problem

is there any working solution ?

I was trying everything (switching language, pc reset, yada yada yada)

when are U going to create and release fixing patch ?
best regards

[Patvs]

When there is a crash, please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

XP: c:\documents and settings\{username}\appdata\HoldemManager

[panmajster]

after doing stuff from email


)Please open control panel.

2) Open Region-Language

3) Change your region to English (United States)

After these next steps, you can set it back to your standard setting.

1) Make sure that you add the download file to the exceptions in your antivirus and firewall and right-click, run as administrator.

2) Please delete everything except for the database, notecaddydefinitions, backups and config folders, caddylayout, CaddySettings, ColorDefinitions and layout, NoteCaddyTags and noteDefinitionsLayout files in: *
7: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

3) uninstall

4) Please update to this version. It will update your database to correct any player names with characters that may cause HUD issues and some stats that were corrected. This may take a while with a large DB, so we recommend doing so when you can leave your computer for a while, like overnight.

http://www.holdemmanager.com/Downloa...ager2Setup.exe


5) Please add:
- holdemmanager.exe
- hudfuncapps.exe, postgres.exe, pg_ctl.exe (in postgres\bin)
- hmupdate.exe (available only during an update)

to the list of exceptions in your firewall and antivirus.

6) Please make sure that you are running as an administrator.

You may need to uninstall your AV, install HM2, and reinstall your AV.


HM2 is still crashing. heeeeeeeeeeeeeeeeeeeeeeeeeeelp

[panmajster]

I did it, and I did everything according to tips from email - it is still not working.

[Patvs]

Did you email us your log file?

[panmajster]

yep and Im trying to set up teamviewer session but this is just f*cked by email