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  1. #1
    Junior Member
    Join Date
    Apr 2010
    Posts
    10

    Default Net won incorrect in zoom

    Hello,
    Today I noticed that HM2 showed incorrect winnings after my session at pokerstars zoom. It showed 37.87$ however the difference between my bankroll before and after my session was only 25.91$ in pokerstars cashier. I also tried to add $ USD stat but it shows the same 37.87$ instead of real 25.91$. I am using 2.0.0.7223 version of HM2. Does anyone else have such issue?

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,772

    Default

    Did PokerStars save ALL the handhistories to your harddisk?
    Try requesting your handhistories from PokerStars, and import them into a new database.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

  3. #3
    Junior Member
    Join Date
    Apr 2010
    Posts
    10

    Default

    Just received hands from pokerstars, imported them into a new database and it worked (imported 2551, 25.91$, everything is correct) . But the problem was not in the database but in the hands that were missing yesterday after session. I looked in C:\Users\xxx\AppData\Local\PokerStars\HandHistory and it was empty which means that hm autoimported all the hands from the handhistory folder. Also I tried to import hands from the arhive into a new database and it showed only 2396 hands, 37.87$. So somehow not all hands appeard in the pokerstars hand history folder after the session yesterday. But I still do not know why and where is the problem.

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,772

    Default

    Most likely you closed the PokerStars client before all the hands were written to the computer.
    Or due to a connection problem (3 second timeout) some hands weren't written to the harddisk.
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


    HM2 FAQ -- Quick Start HM2 Guide -- Licensing -- Postgresql issues -- Top 10 Performance Tips

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