Zoom HUD only updating some of the time
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  1. #1
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    Default Zoom HUD only updating some of the time

    Hello, I am playing 4 tables of 2.5/5 (6 max) Zoom.

    Only maybe 30% of hands, it has the HUD stats for players from a previous hand. Other times it updates properly. I tried switching my Zoom animations a couple times, but the situation did not change.

    Any ideas? Thank you.

  2. #2
    HM Support Patvs's Avatar
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    Update to: http://www.holdemmanager.com/Downloa...8HM2Update.exe

    Do you keep encountering a player with an unusual player name containing '''''''' | / \ characters?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    Quote Originally Posted by Patvs View Post
    Update to: http://www.holdemmanager.com/Downloa...8HM2Update.exe

    Do you keep encountering a player with an unusual player name containing '''''''' | / \ characters?
    yes, ive noticed when a player like that is on my table the hud doesnt update. fix?
    already updated to latest version.

  4. #4
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    also, is there a way to show zoom stats on the 'players' tab in hm1?

  5. #5
    Former HM Support DogNamedBluff's Avatar
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    yes, ive noticed when a player like that is on my table the hud doesnt update. fix?
    already updated to latest version.
    Which characters are causing this for you? This issue has been re-opened, documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

    The assigned internal ticket # on this issue is HM-1845. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

  6. #6
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    players tab in hem1 for zoom?

  7. #7
    HM Support Patvs's Avatar
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    Quote Originally Posted by Sentin View Post
    players tab in hem1 for zoom?


    This is a known issue: HMONE-65 which should be fixed in the next HM1 update.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  8. #8
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    is there an expected date yet?
    is there a way to get alerted when that happens?

  9. #9
    HM Support Patvs's Avatar
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    I've added your @msn.com email to the ticket, so you'll be notified if the status of the ticket changes. (from unresolved to fixed)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  10. #10
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    i actually dont have that account anymore. updated it now so could you please add my new email to the ticket please? cant seem to find it.
    Thanks!

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